Lagos runs on chaos. But the best businesses in Lagos run on order. If you walk into a top salon in Lekki Phase 1, you don't hear shouting. You don't see people arguing about "I was here first." You see peace.
How? Online Booking. We took a look at the heavy hitters (The Nail Boutique, TasalaHQ, Beauty by Dami) and found the common thread.
1. Eliminate the "Nigerian Time" Excuse
When a client books online, they get a confirmation: "Your appointment is at 2:00pm." There is no ambiguity. When they get a text at 12pm saying "See you at 2pm!", they can't say "Oh I thought it was 3pm." Systems eliminate excuses.
2. The Deposit Culture
Lagos clients are notorious for no-showing. The top salons don't tolerate it. "Card on file" or "Transfer confirmation" is required to hold the slot. If you are running a salon on "Trust" in Lagos, you are running a charity.
3. Upselling Without Talking
Online booking makes you money. When a client books "Braids", the system asks: "Want to add a treatment for N5000?" 30% of people click "Yes". You just made N5000 without opening your mouth.
How to Compete with the Big Boys
You might be a small salon in Yaba, not a mega-spa in Lekki. But you can look just as professional. You don't need a custom N5million app. You just need a smart booking link.
Miali gives you the "Big Salon" features (Deposits, Reminders, Upsells) for free. Level up your game. Get Miali.