Privacy Policy

Your privacy matters. This policy explains what information Miali collects, how we use it, and the choices you have, whether you run a business on Miali or you're a client booking through it.

1. Information We Collect

When you use Miali, we collect:

• Information you provide: Clients share their name, phone number, and email when booking an appointment. Business owners share details about their business, services, staff, and pricing.
• Started but unfinished bookings: If you begin booking an appointment but don't complete it, we save the phone number and service you were interested in as a "booking intent." This lets the business you were booking with follow up and help you finish. Unfinished booking intents are automatically marked expired after 48 hours.
• Public business profiles: A business's name, description, location, services, pricing, photos, and reviews appear on its public Miali profile page and may be indexed by search engines. We don't publish a business's direct phone number or email on these public pages; clients reach a business by booking through Miali.
• Usage data: We automatically collect data about how you interact with Miali, including your IP address, browser and device type, and the pages you visit. This helps us understand and improve the platform.

2. How We Use Your Information

• To provide our services: To manage bookings, schedules, and communication between clients and business owners.
• To improve Miali: Usage data helps us make the platform faster, more reliable, and easier to use.
• To communicate with you: For appointment confirmations, reminders, and other service-related notifications.
• For marketing: With your consent, to tell you about new features or offers.

3. Sharing Your Information

We don't sell your personal information. We share it only in these cases:

• With business owners: A client's name and contact details are shared with the specific business they book with, so that business can fulfill the appointment. If you start but don't finish booking, the business you were booking with can also see your phone number and the service you wanted, so they can reach out and help you complete it.
• Publicly: A business's profile details listed in Section 1 (name, description, location, services, pricing, photos, reviews) are visible to anyone who visits Miali or finds the page through a search engine. Direct contact details, like phone number and email, are never published on a public profile.
• Service providers we use to run Miali: We share information with the following providers, only as needed for them to perform their service:
  • WhatsApp (Meta) and Resend to send booking confirmations, reminders, cancellations, and account emails.
  • Firebase Cloud Messaging (Google) to deliver push notifications to your device.
  • Google Sign-In if you choose to sign in with your Google account.
  • LemonSqueezy, our payment processor, to handle subscriptions and billing.
  • Sentry, for error monitoring, which may include your account and device details when something goes wrong so we can fix it.
• Analytics & marketing partners: We use Microsoft Clarity, Microsoft Advertising, and Google Analytics to understand how people use Miali and to run marketing campaigns. This may involve cookies, session data, and site interactions. See Microsoft's Privacy Statement and Google's Privacy Policy for details on how they handle this data.

4. Data Security

We use industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure. No system is completely secure, but we work continuously to keep your data safe.

5. Your Rights

You can access, correct, export, or request deletion of your personal information at any time. Business owners can export their business data at any time from account settings. To do so, or for anything else, contact us at privacy@miali.app.

6. Data Retention & Deletion

When you request account deletion, we hold your data for a 90-day grace period before permanently deleting it, so you can cancel the request if you change your mind. After that period, we permanently delete your business data, staff and business photos, and account.

7. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected in the "Last updated" date at the top of this page.