Privacy Policy

Your privacy matters. This policy explains how Miali collects, uses, and protects the personal information of its users and clients.

1. Information We Collect

When you use Miali, we may collect:

• Information You Provide: Clients provide their name, phone, and email when booking appointments. Business owners provide details about their salon, services, staff, and pricing.
• Professional Profiles (Shifts): Professionals participating in the marketplace provide their work name, country, city preferences, specialties, and professional bio.
• Marketplace Activity: We track shift applications, completions, and reliability scores to ensure high-quality matches.
• Usage Data: We automatically collect information on how you interact with the platform, including IP address, browser type, device info, and pages visited. This helps us improve Miali.

2. How We Use Your Information

• To Provide Our Services: We use your information to manage bookings, schedules, and communication between clients and business owners. For the Miali Shifts marketplace, we use your location and specialties to send relevant shift alerts.
• To Improve Miali: Usage data helps us make the platform more efficient, intuitive, and reliable. Reliability scores are used to award priority access to shifts.
• For Communication: We may send appointment confirmations, reminders, or push notifications for new shifts in your city.
• For Marketing: With your consent, we may share information about new features or offers.

3. Sharing Your Information

We respect your privacy. We share information only when necessary:

• With Business Owners (Salons): Client names and contact info are shared with the specific business to fulfill bookings. When you claim a shift, your professional profile data (name, specialties, reliability score) is shared with the hiring salon.
• Analytics & Marketing: We partner with Microsoft Clarity and Microsoft Advertising to understand user behavior, optimize our platform, and run marketing campaigns. Data may include cookies, session metrics, and site interactions. For details on Microsoft’s data practices, visit their Privacy Statement.

4. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, misuse, or disclosure. While we strive to protect your data, no system is completely foolproof.

5. Your Rights

You can access, correct, or request deletion of your personal information. To exercise these rights, contact us at privacy@miali.app.

6. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and the date of the latest update will be noted.