Whether you’re setting up your salon, managing staff, or learning new features — our team is here to make your experience effortless.
Customer Support
Get fast, friendly help from our dedicated support team via chat or email.
Onboarding Assistance
Our team will walk you through setup so your salon or spa gets started smoothly.
Quick Answers
Where can I find my billing information?+
All billing details are available in your dashboard under Account > Billing
Can I talk to someone for onboarding help?+
Yes! Schedule a free onboarding session and we’ll walk you through everything step by step.
Can I book a facial at 10 PM on miali?+
Yes! the miali app is available 24/7 so you can book for a service when you feel like without.
Do I need to be online to recieve appointments to my Spa?+
No. Miali handles everything in the background giving you maximum visibility, you get timely reminders and respond to customers when you are around.
Does one need to login to book and appointment with a business registered on Miali?+
No login required for clients to book appointments
Does Miali support sms and whatsapp reminders for client appointments?+
Yes! Clients get notifications and reminders until they are attended to.
I do not have a physical location, can I still use Miali to manage my beauty practice?+
Absolutely, Miali is designed for the independent beauty consultant who does house calls while supporting you as you scale.
Who answers my support questions when I have doubts about the platform?+
Miali is built by humans who use it daily, you will be connected to a real human to answer any questions you may have with the platform
I do not have a front desk person to manage the platfrom, do I need technical expertise to use Miali+
No. Miali can be managed from you mobile device, this means you can take it everywhere you are. If you know how to make calls on your phone, you know how to use Miali
I manage client notes and memberships using google docs and spreadsheets, can I switch to Miali?+
Yes!. Miali supports rich client profiles and membership capabilities. If you have data you need to be migrated to Miali, our team can do it for you at no extra charge.
Do I need to upgrade my current subscription to get solid reporting into my business operations?+
No!. You get full access to business analytics, irregardless of the subscription tier you are in. We give you access to all information that will enable you make better decisions and can contribute to your business growth.
Still need a hand?
Our support team is ready to help with anything — big or small.