How can we help?

Yes. The Free plan gives you a booking page, client records and rewards, with up to 10 online bookings and 10 WhatsApp-reminded appointments a month, and no card needed. Walk-ins you add yourself are never counted. Pro is $4 a month for unlimited bookings and 100 reminded appointments. Business is $10 a month for up to 5 bookable team members and 350 reminded appointments.

Miali is used by beauty professionals in 20+ countries, including Kenya, Rwanda, Uganda, South Africa and the UAE. Reminders go out over WhatsApp and email, and prices, times and phone numbers follow your country.

No. Miali works in your phone's browser, and you can add it to your home screen. On Android you can also get the Miali app from Google Play.

Yes. Mark each service as at your place, at the client's place, or both, list the towns you cover and set a travel fee. Clients see the full price and you get their address with the booking.

No. They pick a service and a time, enter their name and phone number, and they're booked. Returning clients don't have to type their details again on the same phone.

Your link is miali.app/business/your-username. Tap Share link on Today, or open Studio → Share kit for the link, a QR code and ready-made messages for WhatsApp and Instagram.

Tap the + button and choose Walk-in, New appointment or Block time. Blocked time stops clients booking that window.

Studio → Hours & booking → Days you're closed. Pick the date and tap Close this day. No one can be booked that day, and repeating visits skip it. If bookings are already on that day, Miali tells you how many so you can message or cancel them.

Yes. Every booking comes with a link where the client can pick a new time or cancel, up to the cutoff you set in Studio → Hours & booking. You get a notification either way. After the cutoff, they're asked to message you instead.

Yes. Right after booking, and any time before the visit from their booking link, clients can add up to 3 inspo photos. You'll see them when you open the appointment. They're private to you and the client.

Studio → Portfolio. Under each photo, pick the service it shows. Clients then see those photos next to that service on your booking page, and can tap to see them full size.

When you have an hour or more free today or tomorrow, Today shows Open time to fill with the exact times. Tap Share these times to post them to your WhatsApp status or send them to a client. If you work alone, the afternoon alert about a quiet tomorrow names the free times too.

Open the appointment from Today or Calendar and mark it as a no-show. It's kept on the client's record and counts in your no-show rate in Reports.

Studio → Payments & deposits. Choose a fixed amount or a percentage and how clients pay you (M-Pesa, bank transfer and more). Clients pay you directly and enter the payment reference, and you confirm it. If no deposit arrives within an hour, the slot is released.

People who started booking online but didn't finish. Find them in Calendar → Leads with the service they wanted, and message them or book them in with one tap.

They're on by default. Each booking gets a WhatsApp reminder 24 hours before (change it from 1 to 72 hours in Studio → Reminders & alerts) and another 2 hours before. Clients who leave an email get an email reminder too. Miali sends them, so your phone doesn't need to be on.

First, check their phone number has the right country code (for example +254 for Kenya, +27 for South Africa, +971 for the UAE). Then check reminders are on in Studio → Reminders & alerts, and that you haven't reached your plan's reminder limit for the month in Plan & payments. Still stuck? Email us and we'll look into it.

Reminders pause until the next month starts or until you upgrade. Running-late and aftercare messages keep working and never count.

Yes. Turn on notifications on your phone from Today or Studio → Reminders & alerts, and you'll know the moment a client books, cancels, sends a deposit or checks in.

Open a client from Clients or from an appointment. Their profile keeps visit history, notes, formulas and preferences, birthday, and allergies, which show at the top.

Today's rebooks, on your home screen, lists clients who are due by their own usual gap. Tap Message to open WhatsApp with the message already written and a link that opens straight into booking their usual service. Clients also shows who's due, who's overdue and who's gone quiet.

Yes. When you complete a visit, tap Snap the result. The photo goes into that service's lookbook on your booking page, and Share opens your phone's share sheet with the photo and a caption that includes your booking link. Ask first if the client's face is in it.

Clients → Rewards → add a loyalty discount and choose Bringing a friend. Clients then see the offer after booking and in their visit emails, with their own link to share. When a friend books through it, the friend gets the discount on their first visit, and your client gets it once for each friend who comes in. Both show up as rewards when you complete the visit.

Set them up in Clients → Rewards. Punch cards and loyalty discounts show on your booking page and are offered when you complete a visit. Packages are sold from a client's profile and count down as they're used.

Yes. Studio → Account → Export your data downloads your clients, appointments and services.

Online booking pauses until the next month starts or until you upgrade. Your booking page stays up, walk-ins still work, and there are no overage charges.

Studio → Plan & payments. Upgrade from there, or tap Change or cancel plan to switch plans, update your card, see receipts or cancel. If you cancel, you keep your plan until the end of the period you've paid for.

Yes. Pro is $40 a year and Business $100 a year, the price of 10 months, charged once a year. Pick Yearly above the plans in Studio → Plan & payments. Already paying monthly? Tap Change or cancel plan to switch to yearly.

In Kenya, yes, using M-PESA GlobalPay, the free virtual Visa card in the M-Pesa app. Plan & payments has step-by-step instructions. Need help? Email billing@miali.app.

Email billing@miali.app. We look at refunds case by case and aim to be fair.

Studio → Profile for your name, logo and description, Studio → Portfolio for photos of your work, and Studio → Hours & booking for your opening hours.

Studio → Team → Add team member. Free and Pro include one bookable person; Business includes up to 5. Each person can have their own working hours. In the calendar's Day view, tap By person to see each person's day and who's free right now, and Reports → Staff shows each person's visits and how their clients are coming back. Team members don't have their own logins.

To give one booking to someone else, open it and change Staff. When someone leaves, hide them in Studio → Team and Miali offers to move all their upcoming bookings to another person. A booking only moves if that person works at that time and is free, and Miali tells you how many stayed put.

Email support@miali.app with the username you'd like and we'll change it for you.

Free accounts that aren't used and take no appointments for 90 days are paused: the booking page stops taking bookings and is hidden from search. Your clients and history stay saved. Open Miali and tap Turn my page back on, or subscribe to Pro so it's never paused.

At 7pm Miali sends a summary of the day and tells you about any visits still not marked done, so mark those first. Then open Reports and pick Today: the Money tab shows today's takings by how clients paid, and on Business the Staff tab shows each person's visits, takings and commission. The Today view is on Pro and Business.

Set it on Today: the amount you want to earn in a month. Today then shows what you've earned from visits marked done, plus what's already booked for the rest of the month, and your morning email shows it too.

Studio → Account → Delete account. If you have upcoming bookings, complete or cancel them first so no client is left waiting. We keep your account for 90 days in case you change your mind, then delete everything for good. Export your data first if you'd like a copy.