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Billing & Plans
Reminders & WhatsApp
Bookings & Scheduling
Client Records
Your Account
Technical

Most common fixes

The questions we get most — answered right here, no clicking needed.

My client didn't get their WhatsApp reminder

Check that the phone number is saved with the correct country code — +254 for Kenya, +27 for South Africa, +971 for UAE, +1 for US. Then confirm reminders are on: Dashboard → Account → Settings → Automated Reminders. Still not working? Message us and we'll check what happened.

I've hit my 30-booking limit for the month

Your booking page is paused until next month, or until you upgrade to Growth. All your existing bookings and client data are safe — nothing is lost. Upgrade from Dashboard → Account → Billing.

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How do I share my booking link?

Your link is miali.app/business/[your-username]. On your dashboard, hit Share Link at the top right. From there you can copy it, share to WhatsApp, or add it to your Instagram bio — wherever your clients already follow you.

How do I cancel or change my plan?

Dashboard → Account → Billing → Manage Plan. You can cancel, switch billing periods, or update your payment method. If you cancel, access continues until the end of your current period — nothing switches off immediately.

All questions

Billing & Plans

How do I cancel my subscription?
Dashboard → Account → Billing → Manage Plan. You can cancel at any time. Your access continues until the end of your current billing period — nothing cuts off immediately.
What happens when I hit the 30-booking limit on the free plan?
New clients won't be able to complete bookings until next calendar month, or until you upgrade to Growth. Your existing bookings and all client data stay safe. We show a warning at 27 bookings so you have time to decide.
How do I update my payment method?
Dashboard → Account → Billing → Manage Plan. Update your card details directly in the billing portal.
Where can I find my invoices?
Dashboard → Account → Billing → Manage Plan. All invoices are listed there and can be downloaded as PDFs.
Can I switch from monthly to annual billing?
Yes. Dashboard → Account → Billing → Manage Plan → select your billing period. Annual billing saves 20%, quarterly saves 11%.
What is your refund policy?
Message us on WhatsApp or email support@miali.app. We handle refunds case by case and aim to be fair.

Reminders & WhatsApp

How do I set up WhatsApp reminders?
Dashboard → Account → Settings → Automated Reminders. Enable reminders, set your lead time, and make sure WhatsApp is checked as a notification channel. Clients get reminders automatically on the number they booked with.
My client didn't receive their WhatsApp reminder — what should I check?
First: confirm the phone number is saved with the correct country code — e.g. +254 for Kenya, +27 for South Africa, +971 for UAE. Then confirm reminders are on in Dashboard → Account → Settings. Still not working? Message us and we'll look at the logs.
How far in advance are reminders sent?
You control this. Dashboard → Account → Settings → Automated Reminders → Lead Time. Anywhere from 1 to 72 hours before the appointment.
Do you send SMS and email reminders too?
Yes. You can enable any combination of WhatsApp, email, and SMS in your reminder settings. Most clients prefer WhatsApp.

Bookings & Scheduling

Can clients book appointments late at night?
Yes. Your booking page is live 24/7. Clients can book at 2 AM — you'll get a notification when it happens, but you don't need to be online.
Can clients cancel their own appointments?
Yes. The booking confirmation includes a cancellation link. You get notified immediately when a client cancels.
How do I handle a no-show?
Open the appointment in Dashboard → Appointments and mark it as No-show. It updates your records and shows in your analytics.
Can I block time off so clients can't book?
Yes. In Dashboard → Appointments, add a manual block to any slot. Clients won't see that window as available.
How do I add a walk-in appointment?
Dashboard → Appointments → Walk-in. Record the client's details and service directly — no online booking needed from their side.
Do clients need to create an account to book with me?
No. They pick a time, enter their name and phone number, and they're done. No logins, no apps to download.

Client Records

Can I add notes to a client's profile?
Yes. Open any appointment and use the notes field. Notes save to the client's profile and show up every time they book with you.
How do I export my client and appointment data?
Dashboard → Account → Settings → Export Business Data. Downloads all your appointments, clients, and business data in one file.
I keep client notes in Google Sheets — can I switch to Miali?
Yes. Miali has built-in client profiles and notes. If you need help moving data over, message us — we'll do it for free.
How do I re-engage a client I haven't seen in a while?
Dashboard → Clients shows clients who haven't returned in 60+ days. You can message them directly from there.

Your Account

How do I change my business name or profile?
Dashboard → Marketing → Business Profile. Update your name, bio, services, and photos from there.
Can I change my booking page URL?
Message us on WhatsApp or email support@miali.app with your preferred username. We'll update it for you, usually the same day.
How do I add a staff member?
Dashboard → My Business → Staff → Add Staff. If you're in Solo Mode, first disable it in Dashboard → Account → Settings → Business Profile.
I'm a mobile stylist with no fixed location. Does Miali work for me?
Absolutely — it's built for this. You can mark services as Mobile and set your working areas. Most of our users work this way.
How do I delete my account?
Dashboard → Account → Settings → Danger Zone → Delete My Account. We'll send a confirmation and permanently remove everything within 30 days.

Technical

Do I need to download an app?
No download needed. Miali runs in your phone browser. Add it to your home screen for a native app experience.
Do I need a laptop to use Miali?
No. Everything — bookings, clients, settings, analytics — works from your phone. A laptop helps but it's never required.
Do I need to be tech-savvy?
If you can use Instagram, you can use Miali. We've seen stylists in their 50s pick it up in under 10 minutes.
Is my data backed up?
Yes. Your data is stored securely in the cloud. You can also export everything at any time from your account settings.
Do I need to upgrade to see my analytics?
No. All plans include full analytics. We don't lock the important numbers behind a paywall.

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