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Trusted by beauty professionals in 20+ countries

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Is Miali Right for Me?

Billing & Payments

Reminders & WhatsApp

Bookings & Scheduling

Client Records

Your Account

Technical

Most common fixes

The questions we get most: answered right here, no clicking needed.

My client didn't get their WhatsApp reminder

Check that the phone number is saved with the correct country code: +254 for Kenya, +27 for South Africa, +971 for UAE, +1 for US. Then confirm reminders are on: Dashboard → Account → Settings → Automated Reminders. Still not working? Message us and we'll check what happened.

I've gone over my free reminders for the month

Nothing about your bookings, staff, or clients changes: those stay unlimited no matter what. You're simply billed per additional WhatsApp reminder sent beyond your free monthly allowance, charged in arrears. Add a payment method or buy a prepaid pack from Dashboard → Account → Billing.

See how pricing works

How do I share my booking link?

Your link is miali.app/business/[your-username]. On your dashboard, hit Share Link at the top right. From there you can copy it, share to WhatsApp, or add it to your Instagram bio, wherever your clients already follow you.

How do I update or remove my payment method?

Dashboard → Account → Billing → Manage. That opens your billing portal where you can update your card or remove it. Removing it doesn't affect your account: you'll still get your free reminders each period, you just won't be billed for extra ones until you add a payment method again.

All questions

Is Miali Right for Me?

Is Miali free to use?

Yes. Every feature (unlimited staff, services, bookings, and client records) is free with no tiers or upgrades. The only thing that ever costs money is WhatsApp appointment reminders, and your first several every billing period are free. No credit card is required to sign up.

Does Miali support M-Pesa or other mobile money?

Yes. You can record M-Pesa and other mobile money payments against an appointment directly from your dashboard, alongside cash and card.

What countries does Miali work in?

Miali is used by beauty professionals in 20+ countries, including Kenya, Rwanda, Uganda, South Africa, and the UAE. Reminders go out over WhatsApp and email, and pricing adapts to your local currency.

Is Miali good for mobile hairstylists, suite renters, or solo practitioners with no fixed location?

Yes. It's built for this. You can mark services as mobile, salon-based, or both, set travel fees and service areas, and run everything solo without needing staff accounts.

Do I need to be tech-savvy or own a laptop to use Miali?

No to both. Miali runs entirely in your phone's browser: bookings, clients, reminders, and analytics all work from a phone. If you can use Instagram, you can use Miali.

Billing & Payments

How do I remove my payment method?

Dashboard → Account → Billing → Manage. That opens your billing portal where you can remove your card. Your account keeps working as normal: you'll still get your free reminders each period, you just won't be billed for extra ones until you add a payment method again.

What happens if I go over my free WhatsApp reminders?

Nothing changes about your account: bookings, staff, and clients stay unlimited no matter how many reminders you send. You're simply billed per additional reminder sent beyond your free monthly allowance, charged in arrears at the end of your billing period.

How do I update my payment method?

Dashboard → Account → Billing → Manage. Update your card details directly in the billing portal.

Where can I find my invoices?

Dashboard → Account → Billing → Manage. All invoices are listed there and can be downloaded as PDFs.

Can I prepay instead of being billed per reminder?

Yes. Buy a prepaid pack of reminders anytime from Dashboard → Account → Billing. It's optional, not required. Most people just pay per reminder as they go.

What is your refund policy?

Message us on WhatsApp or email support@miali.app. We handle refunds case by case and aim to be fair.

Reminders & WhatsApp

How do I set up WhatsApp reminders?

Dashboard → Account → Settings → Automated Reminders. Enable reminders, set your lead time, and make sure WhatsApp is checked as a notification channel. Clients get reminders automatically on the number they booked with.

My client didn't receive their WhatsApp reminder. What should I check?

First: confirm the phone number is saved with the correct country code (e.g. +254 for Kenya, +27 for South Africa, +971 for UAE). Then confirm reminders are on in Dashboard → Account → Settings. Still not working? Message us and we'll look at the logs.

How far in advance are reminders sent?

You control this. Dashboard → Account → Settings → Automated Reminders → Lead Time. Anywhere from 1 to 72 hours before the appointment.

Do you send Email reminders too?

Yes. You can enable any combination of WhatsApp and email in your reminder settings. Most clients prefer WhatsApp.

Bookings & Scheduling

Can clients book appointments late at night?

Yes. Your booking page is live 24/7. Clients can book at 2 AM. You'll get a notification when it happens, but you don't need to be online.

Can clients cancel their own appointments?

Yes. The booking confirmation includes a cancellation link. You get notified immediately when a client cancels.

How do I handle a no-show?

Open the appointment in Dashboard → Appointments and mark it as No-show. It updates your records and shows in your analytics.

Can I block time off so clients can't book?

Yes. In Dashboard → Appointments, add a manual block to any slot. Clients won't see that window as available.

How do I add a walk-in appointment?

Dashboard → Appointments → Walk-in. Record the client's details and service directly. No online booking needed from their side.

Do clients need to create an account to book with me?

No. They pick a time, enter their name and phone number, and they're done. No logins, no apps to download.

Client Records

Can I add notes to a client's profile?

Yes. Open any appointment and use the notes field. Notes save to the client's profile and show up every time they book with you.

How do I export my client and appointment data?

Dashboard → Account → Settings → Export Business Data. Downloads all your appointments, clients, and business data in one file.

I keep client notes in Google Sheets. Can I switch to Miali?

Yes. Miali has built-in client profiles and notes. If you need help moving data over, message us: we'll do it for free.

How do I re-engage a client I haven't seen in a while?

Dashboard → Clients shows clients who haven't returned in 60+ days. You can message them directly from there.

Your Account

How do I change my business name or profile?

Dashboard → Marketing → Business Profile. Update your name, bio, services, and photos from there.

Can I change my booking page URL?

Message us on WhatsApp or email support@miali.app with your preferred username. We'll update it for you, usually the same day.

How do I add a staff member?

Dashboard → My Business → Staff → Add Staff. If you're in Solo Mode, first disable it in Dashboard → Account → Settings → Business Profile.

I'm a mobile stylist with no fixed location. Does Miali work for me?

Absolutely. It's built for this. You can mark services as Mobile and set your working areas. Most of our users work this way.

How do I delete my account?

Dashboard → Account → Settings → Danger Zone → Delete My Account. We'll send a confirmation and permanently remove everything within 30 days.

Technical

Do I need to download an app?

No download needed. Miali runs in your phone browser. Add it to your home screen for a native app experience.

Do I need a laptop to use Miali?

No. Everything (bookings, clients, settings, analytics) works from your phone. A laptop helps but it's never required.

Do I need to be tech-savvy?

If you can use Instagram, you can use Miali. We've seen stylists in their 50s pick it up in under 10 minutes.

Is my data backed up?

Yes. Your data is stored securely in the cloud. You can also export everything at any time from your account settings.

Do I need to upgrade to see my analytics?

No. Analytics come with every account, always. There's nothing to upgrade to and we don't lock the important numbers behind a paywall.

Couldn't find your answer?

We personally read every message. No bots, no copy-pasted scripts, just a real person who knows the product.

Send us an email

Miali

Android beta Sign in

What can we help you with?

We help braiders, stylists, nail techs, and every kind of beauty pro. Real answers: not a bot, not a script.

Send an email

Trusted by beauty professionals in 20+ countries

Jump to a topic

Is Miali Right for Me?

Billing & Payments

Reminders & WhatsApp

Bookings & Scheduling

Client Records

Your Account

Technical

Most common fixes

The questions we get most: answered right here, no clicking needed.

My client didn't get their WhatsApp reminder

I've gone over my free reminders for the month

See how pricing works

How do I share my booking link?

How do I update or remove my payment method?

All questions

Is Miali Right for Me?

Is Miali free to use?

Does Miali support M-Pesa or other mobile money?

Yes. You can record M-Pesa and other mobile money payments against an appointment directly from your dashboard, alongside cash and card.

What countries does Miali work in?

Is Miali good for mobile hairstylists, suite renters, or solo practitioners with no fixed location?

Yes. It's built for this. You can mark services as mobile, salon-based, or both, set travel fees and service areas, and run everything solo without needing staff accounts.

Do I need to be tech-savvy or own a laptop to use Miali?

No to both. Miali runs entirely in your phone's browser: bookings, clients, reminders, and analytics all work from a phone. If you can use Instagram, you can use Miali.

Billing & Payments

How do I remove my payment method?

What happens if I go over my free WhatsApp reminders?

How do I update my payment method?

Dashboard → Account → Billing → Manage. Update your card details directly in the billing portal.

Where can I find my invoices?

Dashboard → Account → Billing → Manage. All invoices are listed there and can be downloaded as PDFs.

Can I prepay instead of being billed per reminder?

Yes. Buy a prepaid pack of reminders anytime from Dashboard → Account → Billing. It's optional, not required. Most people just pay per reminder as they go.

What is your refund policy?

Message us on WhatsApp or email support@miali.app. We handle refunds case by case and aim to be fair.

Reminders & WhatsApp

How do I set up WhatsApp reminders?

My client didn't receive their WhatsApp reminder. What should I check?

How far in advance are reminders sent?

You control this. Dashboard → Account → Settings → Automated Reminders → Lead Time. Anywhere from 1 to 72 hours before the appointment.

Do you send Email reminders too?

Yes. You can enable any combination of WhatsApp and email in your reminder settings. Most clients prefer WhatsApp.

Bookings & Scheduling

Can clients book appointments late at night?

Yes. Your booking page is live 24/7. Clients can book at 2 AM. You'll get a notification when it happens, but you don't need to be online.

Can clients cancel their own appointments?

Yes. The booking confirmation includes a cancellation link. You get notified immediately when a client cancels.

How do I handle a no-show?

Open the appointment in Dashboard → Appointments and mark it as No-show. It updates your records and shows in your analytics.

Can I block time off so clients can't book?

Yes. In Dashboard → Appointments, add a manual block to any slot. Clients won't see that window as available.

How do I add a walk-in appointment?

Dashboard → Appointments → Walk-in. Record the client's details and service directly. No online booking needed from their side.

Do clients need to create an account to book with me?

No. They pick a time, enter their name and phone number, and they're done. No logins, no apps to download.

Client Records

Can I add notes to a client's profile?

Yes. Open any appointment and use the notes field. Notes save to the client's profile and show up every time they book with you.

How do I export my client and appointment data?

Dashboard → Account → Settings → Export Business Data. Downloads all your appointments, clients, and business data in one file.

I keep client notes in Google Sheets. Can I switch to Miali?

Yes. Miali has built-in client profiles and notes. If you need help moving data over, message us: we'll do it for free.

How do I re-engage a client I haven't seen in a while?

Dashboard → Clients shows clients who haven't returned in 60+ days. You can message them directly from there.

Your Account

How do I change my business name or profile?

Dashboard → Marketing → Business Profile. Update your name, bio, services, and photos from there.

Can I change my booking page URL?

Message us on WhatsApp or email support@miali.app with your preferred username. We'll update it for you, usually the same day.

How do I add a staff member?

Dashboard → My Business → Staff → Add Staff. If you're in Solo Mode, first disable it in Dashboard → Account → Settings → Business Profile.

I'm a mobile stylist with no fixed location. Does Miali work for me?

Absolutely. It's built for this. You can mark services as Mobile and set your working areas. Most of our users work this way.

How do I delete my account?

Dashboard → Account → Settings → Danger Zone → Delete My Account. We'll send a confirmation and permanently remove everything within 30 days.

Technical

Do I need to download an app?

No download needed. Miali runs in your phone browser. Add it to your home screen for a native app experience.

Do I need a laptop to use Miali?

No. Everything (bookings, clients, settings, analytics) works from your phone. A laptop helps but it's never required.

Do I need to be tech-savvy?

If you can use Instagram, you can use Miali. We've seen stylists in their 50s pick it up in under 10 minutes.

Is my data backed up?

Yes. Your data is stored securely in the cloud. You can also export everything at any time from your account settings.

Do I need to upgrade to see my analytics?

No. Analytics come with every account, always. There's nothing to upgrade to and we don't lock the important numbers behind a paywall.

Couldn't find your answer?

We personally read every message. No bots, no copy-pasted scripts, just a real person who knows the product.

Send us an email