MialiMiali for med spas
Med spa booking software
Online booking, deposits and reminders for med spas and aesthetic clinics, with prep notes sent before each treatment and aftercare sent after.
Free plan · Up to 80% fewer no-shows · Used in 20+ countries
In practice
What it looks like on a normal day.
- 1
Prep instructions go out with every booking
Someone books a chemical peel for Thursday. Your "Before the visit" notes for that treatment, like avoiding retinoids for a few days, go out in the confirmation and reminder emails. You don't have to remember to send them.
- 2
Deposits for the expensive appointments
For high-value treatments, ask for a deposit when the client books. They pay you directly, enter the payment reference, and you confirm it. If nobody confirms in time, the slot is released.
- 3
Know who's due for their next treatment
Miali learns each client's usual gap between visits. When someone who comes every eight weeks hasn't booked, they show up as due, and one tap opens WhatsApp with a rebooking message.
What you get
Built for the way med spas work.
Consultations and treatments online
List consultations and treatments as separate services, each with its own price and duration. Clients book from one link, no account needed.
Deposits for high-value treatments
Ask for a fixed deposit or a percentage. Clients pay you directly and enter the payment reference, then you confirm it. Unconfirmed holds are released after a time limit.
Prep and aftercare notes
Add "Before the visit" notes to a treatment and they go out in the confirmation and reminder emails. Aftercare notes are emailed when you mark the visit complete.
Client history and allergies
Each profile keeps visit history, your notes and the client's allergies, with allergies shown at the top.
Rebook on schedule
Miali learns each client's usual gap between treatments and shows who's due or overdue, with a one-tap WhatsApp rebooking message.
Reports that matter
Revenue by treatment, average ticket, retention, no-show rate and commission estimates for each practitioner.
Book your next visit, built in
After every visit, clients who left an email get a thank-you with a Book your next visit button for the same service, plus your aftercare notes.
Rewards for bringing a friend
Choose a discount for referrals. Clients share their own link, and both they and the friend they bring get it, offered when you complete the visit.
Questions med spas ask
Can clients fill in a consultation or consent form?
No. Miali doesn't have intake or consent forms. Put what clients need to know in the service description and the "Before the visit" notes, and handle forms the way you do today.
Is Miali suitable for storing medical records?
No. Miali is a booking and client management app, not a medical records system. Client profiles hold visit history, notes, preferences and allergies.
Can I take deposits?
Yes, as a fixed amount or a percentage. Clients pay you directly by M-Pesa, bank transfer or whatever you use, and you confirm the payment. Miali doesn't process cards or hold money.
Can I send aftercare instructions?
Yes. Write aftercare notes for each treatment and Miali emails them when you mark the visit complete. You can also send an aftercare message on WhatsApp from the dashboard.
Can clients book a specific practitioner?
Yes. Clients choose a practitioner or "Anyone available". The Business plan covers up to 5 bookable people, each with their own hours.
Can I reward clients who send their friends?
Yes. Add a loyalty discount and choose Bringing a friend. Clients share their own link. The friend gets the discount on their first visit, and your client gets it once for each friend who comes in.
Something else? See the help centre or the full feature tour.
Your booking page could be live before your next client.
Join beauty professionals in 20+ countries. Free plan, no card. Add your services and hours, share your link, and let Miali handle the rest.
Free plan forever · Pro from $4 a month